2025-11-19

Integration with Meta Leads

What is it? A native integration that automatically collects leads (contacts) from Meta platforms (Facebook and Instagram) and sends them directly into Voyado Engage.

Why do I need it? With Meta Leads you can act on new sign-ups via Meta ads by connecting them to Engage without manual exports or third party tools. This enables faster follow-ups and automated journeys via Engage automations to convert leads into loyal and lasting customers.

Where can I see more? Read about setting up and managing Meta Leads in the Help Center, including step-by-step guides for connecting your ad account and mapping your lead forms to Engage.

Shopify API version upgrade

What is it? The Shopify app for Engage has been updated from Shopify API version 2025-01 to 2025-07.

Why do I need it? This update ensures long-term platform stability of the app, access to the latest Shopify capabilities, and compliance with Shopify’s deprecation cycle.

Shopify reward voucher combination rules

What is it? Merchants can now control directly in the Shopify app how Voyado reward vouchers interact with other discounts. Choose between Combine with Product discounts, Combine with Order discounts and Combine with Free shipping discounts

Why do I need it? This update prevents unintended discount stacking, maintains consistent pricing logic and generally improves the customer experience.

Where can I see more? Read more in this Help Center article.

2025-10-23

Top Selling Products module

What is it? A module in Design Studio that allows you to leverage Elevate's Top Products algorithm directly in your email sendouts in Engage.

Why do I need it? The Top Selling Products module allows you to configure filters such as category, brand, and stock level directly within Design Studio, reducing manual product selection and increasing personalization and relevance.

Where can I see more? For more details about the feature, see this article.

2025-09-21

Integration of Onsite views in Engage

What is it? A seamless integration of the Onsite Manager into the Engage UI.

Why do I need it? Previously, users had to navigate between Engage and the external Onsite Manager to access onsite messaging, which took time and led to potential data discrepancies. In this new solution, everything can be accessed from the Engage UI.

Onsite messaging troubleshooting guide

What is it? A guide to help you with the implementation of onsite messaging.

Why do I need it? This guide walks you through the most common questions that turn up when implementing onsite messaging. All the most common issues are covered and solved.

Where can I see more? You can find the article here on Help Center.

2025-09-02

Email Design Studio

What is it? A modern and powerful editor for email creation and sendout management.

Why do I need it? This major overhaul of email creation and management in Engage introduces a host of modern features, such as integrated multimarket support, reusable module libraries and much else. Design Studio allows the user to quickly create and iterate their own email designs and manage how and when they are sent. Improvements and new features are being continually added.

Where can I see more? Help Center contains many new articles for Design Studio, with more being added all the time. You can find them here and here.

TikTok audience sync

What is it? The syncing of audience data from Engage directly to TikTok. 

Why do I need it? This feature makes it easier to run more targeted campaigns on one of the world’s fastest-growing platforms. The streamlined workflow eliminates manual file uploads, and campaigns can be kept fresh and relevant with real-time audience data.

Where can I see more? Read more about this here on Help Center.

2025-07-14

Shopify app disabled on invalid API key

What is it? The Shopify app will disable itself when an invalid or deleted API key is encountered.

Why do I need it? Previously, if a customer’s API key was revoked (for example, after they churn), the app would remain active and need to be manually uninstalled. Now the app automatically disables itself when it encounters an invalid or deleted API key. To resume syncing of data, merchants just need to reconnect the app with a valid API key.

Skipping customers without email in POS orders

What is it? Automatic filtering out of customers without a valid email address.

Why do I need it? POS orders that include a customer who doesn't have an email address previously caused an error during sync. These cases are now filtered out, preventing the error.

Improved handling of refunds for unfulfilled orders

What is it? Alignment of refund behavior with the expected syncing logic

Why do I need it? The error when syncing a refund for an order that had not yet reached the receipt-sync stage has been addressed. Now if the receipt-sync stage is set to "Fulfilled" the app will ignore the refund until the order becomes fulfilled. If you have chosen "Unfulfilled" as the receipt-sync stage then the app will sync the refund immediately.

Fallback store optional in store-to-country mapping

What is it? Syncing of customer's data will work even without a link to a specific Engage store

Why do I need it? A customer's data will now sync correctly even without a link to a specific Engage store. In this case, the “Recruited in store” field will be left empty instead of blocking the sync. Note that if no fallback store is set, orders from unmapped countries won’t sync so be sure to map all shipping countries or else define a fallback store to avoid missing data.

2025-06-23

Automation drafts with Bonnie AI

What is it? A way to create automation drafts using natural language. Just describe your campaign to Bonnie AI and get a structured draft automation you can then preview and adjust.

Why do I need it? This AI function helps you get started faster with automations. It removes the blank canvas barrier, boosts creativity, and saves time, while keeping all campaign logic and targeting decisions in your hands.

Where can I see more? Consult this article for more.

Search in automations

What is it? A powerful search feature for automations in Engage allowing users to quickly locate specific elements within the automation flow.

Why do I need it? This search feature allows you to instantly find relevant automation component, pinpoint and manage existing automation steps such as triggers, actions, or splits, and improve your oversight of complex automations.

Where can I see more? See here for more information.

The "Set consent" automation activity

What is it? An automation activity that allows you to update a contact’s consent preferences within an automation. All types of consent - email, SMS, or membership - can be updated.

Why do I need it? The "Set consent" activity allows you to update a contact’s consent preferences directly within an automation based on a contact’s behavior. It helps you automate consent management, keeping permissions up to date as customers take actions. This ensures compliance and improves targeting accuracy.

2025-06-02

Shopify app improvements

What is it? The Shopify app improvements include enhanced error handling and a new mechanism to manage high-volume webhook activity from merchants.

Why do I need it? These improvements enhance the reliability and clarity of the Shopify app’s operations. By eliminating retries for non-retriable 4xx errors (except 429), the app produces cleaner, more actionable error logs. Also the introduction of webhook flood detection prevents performance degradation when merchants bulk import orders, ensuring consistent sync speeds and stability across all connected stores.

Local currency points handling

What is it? A powerful way to use local currencies directly when working with points.

Why do I need it? Previously point calculations had to be done in the main currency and then converted for each interaction. Now points are calculated on the actual price paid in the local currency, improving clarity for consumers and retailers.

Where can I see more? Read more about the feature here.

2025-05-12

Promotions and reward vouchers in Shopify checkout

What is it? A customer’s promotions and reward vouchers from Engage are now available to use directly in their Shopify Plus checkout.

Why do I need it? This feature, powered by Engage's segmentation, will boost conversion by prompting shoppers to use their promotions / vouchers at checkout. This feature requires Shopify Plus, and promotion/voucher sync must be enabled in the Voyado Engage Shopify app. You can configure in the app if this feature works for all users or just for logged in users.

Where can I see more? Here is the full article in the Help Center.

Back-in-stock notifications through Shopify

What is it? A top-performing Engage feature that is now generally available and easily accessible through your Voyado Engage Shopify app.

Why do I need it? Shoppers on your Shopify store can now subscribe to restock alerts for products. An email is sent automatically from Engage whenever the stock is updated. Set-up in Shopify is easy, using an app block, with no extra work needed. Available to all Shopify users.

Where can I see more? You'll find more details here in this article.

2025-04-15

Revenue overview dashboard widget

What is it? The Revenue Overview widget offers a concise and easy way to see revenue generated from loyalty and communication activities.

Why do I need it? By offering a clear breakdown on your Engage dashboard, this feature reduces the time and effort spent on revenue analysis for both customers and internal stakeholders.

Where can I see more? There is a dedicated article here.

Back-in-stock notifications through Centra

What is it? Users of Centra can now access back-in-stock notifications in Engage.

Why do I need it? Stock changes in your Centra installation can trigger automations in Engage, allowing you to notify customers when an item they subscribed to is back in stock. It uses the standard back-in-stock automation trigger in Engage, like any other integration.

Where can I see more? Details can be found here and here.

2025-03-28

GraphQL in the Shopify app

What is it? A new way for the Voyado Engage app for Shopify to communicate with Shopify.

Why do I need it? GraphQL is a flexible, fast and modern way to retrieve data from an API, allowing faster syncing and smaller data loads, putting the app in line with Shopify’s standards. You will need to go into Shopify and update your Voyado Engage app before April 1st to avoid any issues.

Where can I see more? Read the full information about the change here.

2025-02-28

Engage status added to Help Center

What is it? Engage status information was added to the Help Center start page.

Why do I need it? You'll be able to see the current Engage status directly from the Help Center, and be aware of any service disruptions. Clicking on it takes you to the Voyado status page where you can find more detailed information for Engage and also Elevate.

Where can I see more? Right there on the Engage Help Center start page.

2025-02-07

New Help Centers

What is it? A whole new help center for Engage and another for Elevate.

Why do I need it? You'll be able to to find more information about Voyado's products in a single platform, improving your learning and support experience.

Where can I see more? You appear to have already found the Engage help center. Welcome! The new Help Center for Elevate can be found at https://help.elevate.voyado.com/hc.

2025-01-02

Order segmentation

What is it? Improved support for order information in targeting and on the contact view.

Why do I need it? Order information can now be analyzed, segmented, used to start an automation, and to personalize send-outs. Customers with ongoing orders can be identified and either targeted or excluded from send-outs if, for example, they are already in the order flow for a certain product.

Where can I see more? See this section on developer for more.

Birthday trigger calculation

What is it? Engage users can now decide when birthday automations for their contacts are triggered.

Why do I need it? Previously Engage picked the time when all contacts having a birthday on a certain day would receive send outs from birthday automations. This could not be controlled by the user. Now however that time can be set when the birthday automation is built, allowing greater flexibility.

Where can I see more? Read more here on Help Center.

Pausing entry to automation

What is it? A way to prevent users from entering a certain automation during a specified time, effectively “pausing” that automation trigger.

Why do I need it? This allows you to block entry to an automation without having to delete that automation entirely and rebuild it when you need it again, which is a great timesaver. Contacts already in a paused automation will continue through it as before, but new contacts will not be added until the “pause” is lifted.

Where can I see more? The Engage Help Center has more information about this.

App push notification solution

What is it? Engage can integrate with OneSignal to send personalized communication to the customer’s device.

Why do I need it? The integration between Engage and OneSignal reduces complexity by moving segmentation, scheduling and automated messaging to Engage. With all outbound messaging in a single platform, marketers can create relevant, timely notifications in a channel that’s hard to ignore, encouraging interactions.

Where can I see more? Find out more in the Engage Help Center.

Article last reviewed 05 February 2026 09:17