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Comments in Ratings and Reviews

Ratings and Reviews lets you reply to customer reviews on your site. You can add a comment to any review, whether it's approved or not, to respond to feedback or add context. You can write one comment per review and update it if needed. Customers can't reply to comments or reviews.

Write a comment on a review

  1. Open the Moderation dashboard in Customer Engagement.
  2. Find the review and click it.
  3. Write your comment.

Moderation dashboard with a review open and the comment field ready to write in

Your comment appears on the review on your site:

Published review on the site with a merchant comment shown beneath it

The name on your comment is the First name of the user in Customer Engagement.

User record in Customer Engagement with the First name field highlighted

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