After setting up your TikTok Lead Ads integration in Customer Engagement, you'll want to test that your setup works as expected. You can use TikTok built-in Lead Ads Testing Tool to create test submissions that simulate a real lead. This is especially useful before running a live campaign.
Before you begin testing, make sure that:
- Your TikTok Page and Lead Form are already created.
- The TikTok Lead Ads integration is active in Customer Engagement.
- You've selected the correct Page and Form in the integration setup.
- Your TikTok user has the correct permissions.
1. Open the testing tool
Visit TikTok Lead Center -> Instant form -> Select form and select 'Test form'
2. Select TikTok and Lead Form
From the dropdown menus:
- Choose the TikTok Page running your lead ad.
- Select the form you want to test.
3. Create a test lead
Click Create Lead to simulate a new lead submission.
This lead will not appear in Ads Manager or your Page Inbox. It is only sent through the API integration.
4. Verify the lead in Customer Engagement
Once the test lead has been created, go back to Customer Engagement and verify that the lead exists.
You can do this in two ways:
- Search directly for the contact in Customer Engagement.
- Look for the contact using segmentations based on:
customSource: [name of form]source: TikTok
5. Troubleshooting
If the lead doesn't appear:
- Ensure your TikTok user has Leads Access to the Page.
- Recheck that the correct Page and Form are selected in Customer Engagement.
- Check whether the lead was already created. Duplicate test submissions may be ignored if your form does not allow duplicates.
To remove test data, delete the test contact directly in Customer Engagement after verification.