Product reviews let you automatically ask customers to rate and review the products they've purchased. By sending a review request after a purchase, you can build up product ratings and reviews without any manual work, helping other shoppers make informed decisions.
Create the automation
- Create a new automation.
- Select the automation trigger Request a review.
Configure the trigger
Change the automation trigger settings to fit your needs.
The automation starts once the receipt comes in to Voyado, but you can also wait a few more days by changing the wait trigger to a number of days, weeks, or months.
You can also include, exclude, or differentiate on receipts coming from online versus offline purchases.
- Exclude returned products: during the wait period, any products a customer has returned are excluded from the review request. Enable this if you don't want to ask customers to review products they've sent back.
- Exclude reviewed products: products a customer has already reviewed, regardless of when, are excluded from the review request. Enable this if you don't want to ask customers to review products they've already reviewed.
Set up the email
- Create an email in the automation.
- Use the email module Ratings and reviews.
This module uses Product rating and review request as its data source, with a repeater on the products. You can control how many products the email includes. For example, if a customer buys five products but you only want to feature three of them, this setting lets you include just three.
Save the email and automation and you are good to go.