With automation scheduling, you can control exactly when an automation should activate, pause, or stop.

This allows you to plan campaigns and customer journeys in advance, reduce manual work, and ensure the right experience is delivered at the right time. It is especially useful for time-based or seasonal communication.

Setting it up

Open your automation and click Manage status in the top right corner.

Select when the automation should change status, choose the desired status, and set the date and time. Save your schedule.

You can schedule multiple status changes to manage the full lifecycle of the automation.

How it works

Scheduling defines when an automation transitions between statuses. Each status controls how the automation behaves:

Draft: The automation is not active and no contacts can enter.

Activating: The automation is in the process of being started.

Paused: The automation is temporarily stopped. No new contacts can enter, but it can be resumed.

Deactivating: The automation is being turned off and includes two options:

• Finishing: No new contacts can enter the automation. Contacts already in the flow will continue until they complete it.
• Archived: The automation is immediately stopped. No new contacts can enter, and any contacts currently in the automation will not continue the flow.

View scheduled changes

You can view scheduled status changes in several places:

• In the Manage status panel

• In the automation overview (top right corner)

• In the automation list via the calendar icon

Article last reviewed 18 March 2026 09:38