How to resend an order notification

You can resend a transactional order notification directly from the Order detail page in Shopify.

Step-by-step

1. Go to Shopify Admin.
2. Open the specific Order.
3. Click the More actions button, then click Resend order notification.

Once clicked, the Voyado Engage app will resend the order notification based on the order’s current state.

What notification will be sent?

The notification that is sent depends entirely on the current order status.

The app does not let you manually choose the notification type.
It automatically evaluates the order’s current state and triggers the correct transactional event in Voyado Engage.

Correcting an incorrect email address

If a customer accidentally entered the wrong email address during checkout, customer service can fix this and resend the notification.

There are two possible approaches, depending on the desired outcome.

Option 1: Update order email only

1. Update the email address on the order in Shopify.
2. Click Resend order notification.

What happens:

• The app sends the order notification using the updated email.
• A new contact will be created in Voyado Engage using that email address (if it does not already exist).
• The existing customer profile in Shopify remains unchanged.

Use this option if:

• The mistake only affects this specific order.
• You do not want to modify the main customer profile.

Option 2: Update both order email and customer profile

1. Update the email address on the order.
2. Update the email address on the Shopify Customer profile.
3. Click Resend order notification.

What happens:

• The Shopify customer profile is updated.
• The corresponding contact in Engage is updated with the new email address.
• The order notification is sent to the corrected email.
• No duplicate contact is created in Engage.

Use this option if:

• The customer’s email should be permanently corrected.
• You want to avoid creating a new contact in Engage.

Receipt validation before resending

Before resending the order notification, the app performs a validation check:

Has the transaction (receipt) already been synced to Engage?

If the receipt has not been synced, the app will sync it automatically — but only if it matches your configured Receipt sync stage setting in the Voyado Engage app.

How receipt sync stage affects resend

In the Voyado Engage app settings, you define when receipts are synced:

• At order confirmation (Unfulfilled stage)
• At fulfillment stage

When you resend a notification:

• If your setting is Unfulfilled:
  • The receipt will be synced if the order is currently unfulfilled.
• If your setting is Fulfilled:
  • The receipt will only be synced if the order is currently fulfilled.

This ensures that:

• Receipt data in Engage stays aligned with your configuration.
• No receipts are synced prematurely.
• Resending a notification does not bypass your defined sync logic.

If the receipt has already been synced, it will not be duplicated.

What this means in practice

Example 1 – Unfulfilled order

• Receipt sync stage: Unfulfilled
• Order state: Unfulfilled
• Result: Receipt is synced (if not already), and order confirmation email is sent.

Example 2 – Unfulfilled order

• Receipt sync stage: Fulfilled
• Order state: Unfulfilled
• Result: Receipt is NOT synced. Order confirmation email is still sent.

Example 3 – Fulfilled order

• Receipt sync stage: Fulfilled
• Order state: Fulfilled
• Result: Receipt is synced (if not already), and fulfillment email is sent.

Article last reviewed 04 March 2026 13:24