2026-09-17
Bonnie segmentation agent
Bonnie can now help users create segments using natural language. Instead of manually building filter logic from scratch, users can describe the audience they want to reach, allowing Bonnie to translate that intent into valid Engage segment criteria. Users can review the generated criteria, exclusions and audience size, refine the segment through conversation, and confirm before saving.
In v1, Bonnie supports common segmentation use cases and many popular criteria. Full support for all criteria that customers may use is not in this release, and Product affinity is not included. The feature is available for customers with the Extended AI add-on and requires Bonnie to be configured and active.
Read more: Bonnie segmentation agent
2026-09-08
Preview by segmentation in Design Studio
Design Studio now lets you preview dynamic data based on a segmentation.
Once you pick a segmentation, a contact is selected at random from it and their data is used in the preview. This makes it easier to preview content for contacts that have a certain promotion, reward voucher, membership group, or whatever other way you have made your customer segmentations
Read more: View example data using segmentations
Design Studio: Document tab and version history
The Document tab in Design Studio lets you see information about the current layout, including the name, type, status and version history. You can also restore previous versions.
Read more about the Document tab and version history
2026-09-02
AI translations with Bonnie
AI Translations in Design Studio is now generally available for all Extended AI customers. Translate your content for all markets directly in Design Studio, taking brand voice and glossary into consideration. AI Translations cuts time and cost while keeping your brand voice consistent across markets.
Read more: Setting up brand voice and glossary in Config Hub
Read more: Working with AI translation in Design Studio
2026-08-17
Design Studio improvements
The Design Studio now lets you simulate how a repeater loops through without using Preview with data. We’ve also added tooltips for personalization tags that show the tag’s data source, or an error message if the data source or repeater has been removed.
2026-07-13
New Customer Base Dashboard in Voyado Analytics
The Customer Base Dashboard is a new analytics dashboard that gives you a customer-centric view of how your audience grows, matures, and engages with your communication over time. Use it to understand how your customer base is developing in terms of growth, lifecycle stages, engagement, and conversion, and see how well your communication aligns with commercially active customers. With clear definitions and consistent, per-contact metrics, you're able to spot trends that transaction-based reporting can miss, and make more informed decisions about audience health and value distribution.
Read more: Customer Base Dashboard
2026-06-16
Design Studio: Localization improvements
A new icon (a globe) indicates that an element or module contains localization changes, i.e. that someone has made changes to content, settings, styling, data sources, for a marketing group.
You can also revert localization changes for a marketing group, on different levels. The Revert localization option will revert all localization changes on that level, and the original design will be used.
Read more: Modules with localization
UI improvements when working with data sources
We have made various User Interface improvements to increase clarity and usability around data sources:
- When choosing a data source, the options are more easily sorted in menus
- Tooltips have been added for each data source
- Specific error messages help you when configuring your data source
- Data source input values can be resorted manually
Read more: Updates to data source UI
2026-06-02
Design Studio: More data sources and data parameters
Design Studio now supports more data sources and parameters for creating dynamic message content. You can use data from Contact consent fields and Contact checkbox fields as display conditions. Contact language field has also been added as data parameter. This allows you to include reward voucher status, a single challenge and a single multichannel promotion to a message.
Read more: Data sources and personalization fields
2026-05-19
Point Shop
A new loyalty experience is introduced that lets members spend points directly on curated offers such as vouchers, products, gifts, donations, and exclusive rewards. Point Shop allows you to create more flexible loyalty offers. Match member preferences, personalize offers to drive point redemption, reinforce loyalty tiers, reactivate inactive members, and encourage cross-channel engagement.
Read more about Point Shop here on Help Center.
New value split attributes in product purchases
We have added additional attributes for value splits in product purchases in automations: brand, main category, product category, subcategory, size. This enables more precise automations and segmentation based on purchased products data.
Editing elements names in Design Studio
The ability to rename elements directly was added to the Design Studio overview. Renaming allows for a better overview of what's in your layout and makes your shared modules even more powerful and useful.
2026-05-06
New Delta Share data products
Two new raw data products are available through Delta Share: Reviews, which gives you access to customer review and feedback data including summaries, reviews, and comments, and Targeting, which provides Dun & Bradstreet household enrichment data with demographic and lifestyle attributes.
Read more on the developer portal.
2026-04-21
Predictive insights and suggested actions
Predictive insights monitors a set of key KPIs, compares the results against predicted performance, and highlights anomalies when the outcome deviates from the prediction. Each card includes an explanation of what changed and recommended actions you can discuss and act on with Bonnie.
2026-04-07
Schedule activation and deactivation of automations
You can now schedule start, activation, pause, and deactivation for entire automations. This gives you control over when an automation should run without needing to manage it manually in real time.
2026-03-31
New webhooks added
Webhooks added for syncing of contact data, changes to consents and assignment of promotions. These new webhooks allow you keep your customer and loyalty data always relevant and updated without the need to poll Engage for changes.
Read about webhooks in Engage.
Read about the various webhooks use-cases.
New analytics experience
The new analytics experience offers a structured way to analyze how all your communication is performing across channels, manual campaigns and automations. With the Communication dashboard, you can see how your communications perform over time, across audiences, and within different flows. Use flexible filters and tailored views to to follow sendout performance, optimize timing, and make more informed decisions.
To access the new communication dashboard, you need to opt in via the existing sendout reports in Engage. Once enabled, the new dashboard and the existing sendout reports will run side by side.
Read more about the new analytics experience.
2026-03-24
Design Studio: Sharable preview links for emails
A new way to preview your message directly from Design Studio, so others can review it without platform access. Choose between a live version that updates automatically or a static snapshot of the message at a specific point in time. You can also scan a QR code and see how the message looks on your phone screen. This makes it easier for you to collaborate with colleagues, collect feedback, and get approvals without requiring access to the platform.
2026-03-10
Automations performance dashboard, step 1
The Automation Performance dashboard introduces aggregated revenue reporting for automations. In this first version, you get a unified overview of the total revenue generated by your automations in one place. You can now understand the overall revenue impact of your automation efforts directly in the platform. This gives you better visibility into performance, helps you justify ROI, and supports more data-driven decisions when reviewing your automation strategy.
2026-03-10
Automations: Opt-in/Opt-out functionality
We’ve introduced a new Opt-in/Opt-out activity that you can use directly in your automations to manage channel subscriptions. It allows you to update a customer’s subscription status for a specific channel as part of a flow, making it easier to manage channel subscription changes automatically and ensures that customer preferences are respected in real time.
2026-03-05
Design studio: Dynamic data visibility
New icons in the overview now show when an element has a data source, a repeater, or a display condition. You can quickly see which elements include logic without opening each element’s settings. This makes it easier to understand existing modules and helps you avoid mistakes when editing or troubleshooting.
2026-02-24
New central AI agent - Bonnie!
Bonnie is your central AI agent in Voyado Engage, bringing all AI-powered features together into one seamless experience. Available at any time via a floating button, Bonnie helps you navigate the platform, answer questions, and initiate AI-driven processes directly within your workflow.
Bonnie is an AI companion with deep retail expertise, ready to support you with strategy, documentation queries, tactics, and hands-on actions. It helps you get more value out of Engage by providing best-practice guidance, explaining how features work, and creating automation flows for you. As you continue working with Bonnie, it becomes a trusted assistant you can return to over time, making it easier to delegate tasks and work more efficiently in Voyado Engage.
Design studio: A/B testing of sendouts
We’ve added A/B testing to the new Design Studio, allowing you to create and test two different variants within the same message. You can try different layouts, content, or calls to action, and more, to see what resonates best with your audience. This helps you optimize performance based on real data, increase engagement, and make more informed design decisions directly within Engage.
Automations: New trigger when a contact accepts email/SMS
We’re introducing a new trigger in Engage that fires when a contact’s communication preference, opt-in or opt-out status, is updated. This allows you to automatically act the moment a contact’s consent changes.
With this you can build automation flows that respond instantly to opt-in or opt-out updates, e.g. when a contact starts subscribing, or unsubscribes to certain types of messages. Use it to automatically start sending confirmation messages, starting onboarding journeys, or stopping ongoing communication. This strengthens your consent management processes and supports compliant communication handling without relying on external integrations or manual imports.
2026-02-10
Transfer Team modules between Engage tenants and environments
You can now transfer team modules between Engage environments by exporting a module from one instance and importing it into another, directly from the Design Studio team library. This makes it possible to move modules between test, staging, and production environments with minimal effort.
2026-01-30
Design Studio improvements
In Design Studio you can now add allowed elements in or beside another element directly in the canvas via a menu button (+). The show/hide element button is also more accessible on the toolbar.
2026-01-14
Delta Share delete pattern
A _change_type value was added for Delta Share named “delete”.
A delete record will now be generated for any row where the import_date_time is older than 30 days. This serves as a technical log entry indicating that the row will be removed.
Read more here.
2026-01-26
Birthday automations in Shopify
Customer's birthday data can now be stored as a Shopify customer meta-field and used with the "Contacts birthday" trigger to send personalized birthday messages, offers and rewards.
Read more here.