You'll need to create a custom automation trigger to use the Lipscore integration with Engage. This trigger can be set up in the Engage Config Hub. Once you have access there, follow the steps below.

1. Select Create custom trigger.

2. Enter Name, TriggerId and Description for your custom trigger.

   1. Name: A human readable name, shown in the Engage UI
   2. TriggerId: The unique ID for this custom trigger
   3. Description: A summary of what the trigger is used for

   

   It's important that TriggerId and Name here are correct.
3. Select Next.

4. Now you will add the fields that Lipscore will send in the payload request. For each one, select Add field and then enter Name and Description as in the table. Press Save after each one.

   Name	Description
   reviewHTML	A HTML block with the relevant data, creating the look and feel for the email. Currently included are the 5 stars, a link to a landing page, and product data such as name and image.
   type	Type of send-out, either productReview or serviceReview
   language	Language from Lipscore (as ISO 639)
   sourceName	Source name is assigned during integration by Lipscore. The usual format is “[your base store name] – [your Voyado store name]”
   sourceId	Source ID is the external store ID of your Voyado store

5. Your custom trigger should now show up on the list of triggers when you create a new automation in Engage. It is recommended to use type as the entry criteria for the automation.

Setting up the automation to send review emails

Lipscore has guides for you to get going with sending review emails through Voyado Engage. 
 
To get some inspiration on how to setup the review email automation, follow this guide.

Article last reviewed 14 January 2026 11:20