To connect your Facebook Lead Ads to Voyado Engage, your Facebook user account and associated assets need specific permissions. Without the right access, Voyado won’t be able to sync lead data from your ads to your Engage account.

Follow these steps to configure the needed permission:

1. Facebook Page Admin Access

You must be an admin of the Facebook Page running the lead ad, as lead forms are tied to the Page.

• Go to Facebook Page settings → Page Roles
• Ensure your role is set to Admin (not just Editor or Moderator)

2. Ad Account Access

To create or manage Lead Ads, your user must also have access to the Facebook Ad Account running the campaigns.

• Visit Business Manager Settings
• Under Ad Accounts, confirm that you have either:
  • Admin access (to create/manage ads and forms)
  • Or Advertiser access (to use existing assets)

3. CRM Access via Business Integration

When connecting Facebook to Voyado, Facebook prompts you to grant permissions through a Business Integration prompt. These must be accepted for syncing to work.

Required permissions include:

• Manage your Pages
• Read lead data from your forms
• Access to Ad Accounts and connected assets
• Read business asset groups

Ensure you don’t deselect any checkboxes during setup, or syncing might fail.

4. Leads Access in Facebook Business Settings

Facebook also requires that your user is explicitly granted Leads Access—even with Page Admin rights.

1. Go to Business Settings
2. Click on Integrations → Leads Access
3. Select your Page and confirm your user has access
4. If not, click Assign People and select your user

5. Voyado-Specific Requirements

To complete the integration in Voyado Engage:

• You must have configured the integration to Engage in the correct way
• Your Facebook Business Account must be connected via the Meta Lead Ads app in Voyado
• You must authorize the Facebook connection using your login

Troubleshooting Tips

• No leads coming through?
  • Recheck Leads Access in Facebook Business Manager
  • Reauthorize your Facebook connection in Voyado
  • Ensure the lead form is attached to the correct Page
• Leads missing data?
  • Review the form fields in Facebook and confirm they are correctly mapped in Voyado

Still Need Help?

If you're unsure about your permissions or need help setting up the integration, contact your Voyado representative or reach out to our support team.

Article last reviewed 18 November 2025 13:42