Pending points let you decide when points will be valid/active for reward voucher generation and/or member-level calculation. This is perfect if you want to avoid your customers being able to use points generated and then return the product.

How it works

When using pending points, any reward voucher generated will not include this kind of points. If you have member levels implemented, you can decide whether pending points should affect the member level immediately or after the return period has passed.

All points that are valid for a reward voucher and member level will be included in the point balance, but pending points will be withheld from that balance.

Pending points are shown on the contact card under Reward points and can be shown elsewhere using the Engage API.

Read more about pending points here.

Article last reviewed 06 October 2025 06:22