User management for onsite is located in Config Hub, under the onsite messaging menu.

Creating a new user

1. In your account at https://manager.onsite.voyado.com/, go to Users in the main menu.
2. Click + Create new user.
3. Choose your company name from the dropdown menu.
4. Enter the email address of the new user.
5. Click Submit.
6. Enter the first and last name of the user.
7. Choose a role (user type, e.g., Administrator or User – the main difference being that administrators can create new user accounts, while users cannot).
8. Click Save.
9. The new user will receive an email with a link to verify their email address and choose a password to finalize the account registration.

Editing an existing user

1. In your account at https://manager.onsite.voyado.com/, go to Users in the main menu.
2. Find the user you wish to edit.
3. Click on the Actions menu on the right-hand side.
4. Click Edit.
5. You can now change the name and/or role of the user.
6. Click Save to save your changes.

Removing an existing user

1. In your account at https://manager.onsite.voyado.com/, go to Users in the main menu.
2. Find the user you wish to remove.
3. Click on the Actions menu on the right-hand side.
4. A confirmation dialogue will open, asking you to verify that you wish to remove the user.
5. Click Cancel to abort the action or Yes to remove the user permanently (removing a user cannot be undone, but a removed user can be invited again if needed). 

Article last reviewed 10 October 2025 13:28