Multi-factor authentication (MFA) is designed to provide stronger security for your account, ensuring your data remains safe and secure. Here’s what you need:

1. Your email address.
2. An authenticator app for accessing Engage.

How authentication works

The first time you log into your Engage environment using MFA, you will need to add your Engage environment to your preferred authenticator app.

If this is your first time setting up an authenticator, you may be asked if you want to allow the app to access your camera (iOS) or allow the app to take photos and record video (Android). Allow these permissions so that your phone can take an image of the QR code presented in the next step.

It is important that the clock on your device is in sync, hence best if the clock is set to automatic date and time. 

Here are the steps for the most common authenticator apps.

1 - Microsoft Authenticator

Available on Google Play / App Store

1. Open Microsoft Authenticator on your mobile device.
2. Select + in the top menu bar.
3. On the Add Account page, select Other Account.
4. Scan the QR code that appears.
5. If you have an existing account with the same name as the new account, you can rename the new account.

If you have trouble scanning the QR code, select Trouble Scanning in the login form. Then use the code given to add the device manually following these steps:

1. Select + in Microsoft Authenticator.
2. Select Other account.
3. Select Or enter the code manually.
4. Name the account anything you want.
5. Enter the code given on the login form into the app.

2 - Google Authenticator

Available on Google Play / App Store

1. Open Google Authenticator on your mobile device.
2. Select + on the screen.
3. Select Scan a QR code.
4. Name the account whatever you want. If you already have an existing account with the same name as the new account, you can rename the new account.

If you have trouble scanning the QR code, select Trouble Scanning in the login form. Then use the code given to add the device manually following these steps:

1. Select + in Google Authenticator.
2. Select Enter a configuration key.
3. Name the account anything you want.
4. Enter the code that appears on the login form into the app.

3 - Auth0 Guardian

Available on Google Play / App Store

1. Open Auth0 Guardian on your mobile device.
2. Select Add on the screen.
3. Select Scan a QR code and name the account whatever you want.
4. If you already have an existing account with the same name as the new account, you can rename the new account.

If you have trouble scanning the QR code, select Trouble Scanning in the login form. Then use the code given to add the device manually following these steps:

1. Select + in Auth0 Guardian.
2. Select Enter a configuration key.
3. Name the account anything you want.
4. Enter the code given on the login form into the app.

For all authenticators

For all the authenticators listed above, you have the option to choose Remember this device for 30 days so you don't have to enter the code every time you log in. If you choose this, be sure that it is compliant with your organization's security policies.

Lost your device or got a new device?

Ask your administrator to Reset 2FA for your user. This is done from the Administration > Administrators section in Engage by clicking the small menu next to a user. After resetting 2FA for a user, the user will be prompted to add the Engage environment with a QR code in their preferred authenticator app upon the next login.

The login process

1. Enter your email address.
   
2. Enter your password.
   
3. Open your preferred authenticator app and follow the steps.
   

Article last reviewed 07 October 2025 07:04