Here is a list of features available in Engage. You can learn more about these features by searching for them here on Help Center or on the developer site

Customer Experience Platform (CXP)

• Contact overview
• Contact cards with custom data attributes
• Ability to target audiences and save segments based on purchase behavior and contact data, including Elevate session data when Elevate is implemented
• Financial, customer base, and communication reports
• Dashboard
• Consent management and data extracts for GDPR compliance
• E-com integration APIs
• Marketing and transactional emails
• Integrated drag and drop visual content editor
• A/B testing for email
• Email preview mode
• Features for marketing and transactional SMS
• Export of data for BI purposes
• Data export for postal send-outs
• Marketing automation with native and external triggers
• Web tracking
• AI-enabled predictive churn
• AI-enabled CLV (customer lifetime value) scoring
• RFM scoring
• Add-on services for CXP
  • Contact data onboarding/monitoring/enrichment via 3^rd party services

Omni-channel functionality

• POS integration APIs
• Engage POS Accelerator (standalone POS window)
• Email confirmation for purchases in physical stores
• Store report
• SMS-in service feature
• Registration forms

Points*

• Points calculation
• Assignment of points based on behavior
• Reward management with generation of vouchers
• Tiers/member levels

*The legacy add-on Loyalty & Retention has been split into the add-ons Points and Incentives.

Incentives*

• Personal promotions featuring multichannel promotions, code promotions and swipe
• Interactions
• Challenges
• Achievements

*The legacy add-on Loyalty & Retention has been split into the add-ons Points and Incentives.

Online ads

• Dynamic segment exports to Meta Custom Audiences
• Dynamic segment exports to Google Customer Match

Swipe

• Mobile page that presents an offer with a swipe to redeem

Elevate integration

• Cross product identification**

**This feature is a Connected feature and requires both VOYADO ENGAGE and VOYADO ELEVATE products.

Extended AI

Advanced retail-trained AI capabilities that boost your productivity and results.

• AI-powered workflows
• AI-assisted reports
• Churn prediction audiences
• Product affinity
• Dynamic product suggestions
• AI-powered A/B testing
• AI-assisted SMS copy

Add-on functionality:

Onsite messaging 

Publish dynamic content on your website, such as pop-ups and banners for membership sign-ups, consent collection, and targeted campaigns. Widgets for referral marketing. 

• Dynamic pop-ups and banners – Create personalized onsite campaigns for sign-ups, promotions, or consent collection.

• Referral widgets – Enable referral marketing with shareable links that track invites and rewards.

• Personalization – Use Engage data (segments, behavior, consent status) to tailor messages and timing.

• Precise targeting & triggers – Show messages based on visitor behavior, page type, or audience segment.

Article last reviewed 27 November 2025 08:45