The postmaster@site.com and abuse@site.com email accounts are something that every domain is encourage to have.  Receiving and acting on messages sent to these allows you to maintain the reputation and deliverability of your organization's email send-outs.

Voyado strongly recommends that you set up these addresses for your sender domain and ensure that they are monitored by your IT department.

The Postmaster and Abuse addresses are intended for different types of messages:

• A Postmaster address may be used to receive inquiries regarding the emails you send to a specific domain, either from the Postmaster of that domain or their mail servers.
• An Abuse address serves as a channel for reporting unsolicited or abusive emails originating from your domain. If one or more recipients believe they have received emails in error or have concerns, they can contact the abuse address to inform you of the issue.

For the mentioned examples, and other reasons, you must have these addresses set up properly for your sender domains. The addresses should be postmaster[at]yoursenderdomain.xx and abuse[at]yoursenderdomain.xx, and the inboxes should be monitored by your domain administrator. 

Article last reviewed 06 October 2025 08:44