The message is delivered to the recipient’s email server.

The message is delivered and has been opened. Recipients that have automatic downloads of images in email will get this status too.

The email has reached the receiving server but has bounced before reaching the recipient. This might happen because their inbox is full, or the mail server is down. It could also be due to the Inbox Service Provider (ISP) seeing your messages as spam. This can be a temporary matter but if you see this continuously from ISPs, please address it. When a new send-out is dispatched from Engage, emails will be sent to any soft bounced addresses again.

The email address is permanently invalid and unreachable. This might occur because the domain name doesn’t exist or because the recipient is unknown. A hard bounce on a contact will lead to deactivation of the email address, and the contact’s email address is then presented in red, overlaid with a red line, on their contact card.

The email address is permanently invalid. This occur when the email format is incorrect or when the email address was screened as invalid because it was used in fraud. A common case is where well-known domains are misspelled, such as "gmil.com" or "outloo.com". An invalid address will be handled as a hard bounce and will lead to deactivation of the email address. The contact’s email address is then presented in red, overlaid with a red line, on their contact card.

The receiving domain has put the email on hold. This can have several reasons, such as large send-outs combined with low activity and low reputation. Engage will continue the delivery attempt for 72 hours. If the email is not allowed through in this time, it will get the status Soft bounce.

Engage has not received a delivery status yet. This could be because the receiving domain isn’t set up to send status responses, which is common for smaller ISPs and business domains.

This means that the recipient in question hasn’t received the email message because they are included in a control group.

The message has been delivered to the recipient.

The message has not been delivered or its validity has expired. This might occur because of temporary issues (problems with the operator's network, the mobile phone is disconnected, the inbox is full, etc). If the operator, after multiple tries, can't deliver, a message of failed delivery will be returned. Soft bounces will not lead to a contact's number being blocked.

An SMS message has been returned to the sender because the number is invalid. One hard bounce on a contact will lead to blocking the mobile number. The mobile number of the contact is presented red, with a red strikethrough. You can unblock the email address on the contact card.

The SMS message could not be delivered for unknown reasons. Normally an SMS is delivered at once but if the phone is turned off or there are problems in the network an SMS can be delayed. The system will try to deliver if for 48 hours and during this time it has status "Unknown".

We have not been able to deliver the message within 48 hours.

The intended recipient has not received the SMS message because he/she is included in a control group.

Message rerouted by several parties and no delivery status is available.