It is possible to temporarily disable an automation trigger for a specified period and effectively pause the automation. This can be useful when, for example, there are many other campaigns ongoing, such as in Black Week.
Internally, a paused automation continues as normal, but no new contacts will enter.
How to pause an automation
Here are the steps to pause an automation.
1. Select your automation
Click on your automation in the list of active automations.
2. Manage status
Select the Manage status button:
This brings up the Pause automation panel.
3. Set the date and time
In this panel you set the time and date when you want entry to the automation to close and when you want it to re-open again.
Press Save when you're ready.
4. View "Paused" status
Your automation is now "Paused." You can see this status on the active automations list:
And also when you click on your automation in that list:
5. Resume manually
To resume manually before the time you have scheduled:
- Select your automation on the active automations list
- Select Manage status and then Edit the scheduled pause
- In the Pause automation panel that appears select Resume